Terms & Conditions

1. Agreement to Terms

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“Client,” “you,” or “your”) and Wildcore Studio (“we,” “us,” or “our”), a web design and development studio operating from the State of Florida, United States. By engaging our services, accessing our website, or using our client portal, you agree to be bound by these Terms.

2. Services

2.1 Scope of Services

Wildcore Studio provides the following services to businesses throughout the United States:

• Website design and development (custom websites built with modern technologies)
• Website prototyping and concept development
• Website hosting and deployment
• Managed website services (ongoing maintenance, updates, and support)
• Search engine optimization (SEO) and performance optimization
• Content creation and integration
• Third-party integrations (payment processing, booking systems, etc.)

2.2 Service Delivery

We strive to deliver website prototypes within 48 hours of project initiation. Final delivery timelines are determined on a per-project basis and communicated in your proposal or service agreement. Timelines are estimates and not guaranteed delivery dates unless explicitly stated in writing.

2.3 Client Cooperation

Timely delivery of our services depends on your cooperation, including providing requested content, images, branding materials, feedback, and approvals in a timely manner. Delays caused by the Client may extend project timelines accordingly.

3. Proposals and Pricing

3.1 Proposals

We provide proposals outlining the scope, pricing, and terms of the project. Proposals are valid for 14 days from the date of issuance unless otherwise specified. Acceptance of a proposal constitutes agreement to proceed under these Terms and the specific terms outlined in the proposal.

3.2 Pricing and Payment

All prices are quoted in United States Dollars (USD). Payment terms are as specified in your proposal and may include full upfront payment, deposit with balance due on completion, or installment plans. Payments are processed securely through Stripe. Late payments may incur a 1.5% monthly interest charge on outstanding balances.

3.3 Refund Policy

Due to the custom nature of our work, refunds are handled on a case-by-case basis. If you are dissatisfied with the work prior to final delivery, we will make reasonable efforts to address your concerns. Deposits for work already commenced are generally non-refundable. Managed service subscriptions may be cancelled at any time; no refunds are issued for partial billing periods.

4. Managed Website Services

4.1 Subscription Plans

We offer managed website services on a monthly subscription basis at various tiers. Each tier includes specific services as described at the time of enrollment. We reserve the right to modify plan features and pricing with 30 days' written notice.

4.2 Change Requests

Managed service clients may submit change requests through our client portal. We will process requests according to your plan tier and priority level. We reserve the right to decline requests that fall outside the scope of your plan, require substantial development effort, or conflict with technical or legal requirements. Declined requests will include a reason and, where applicable, an alternative recommendation.

4.3 Cancellation

You may cancel your managed service subscription at any time through the client portal or by contacting us directly. Cancellation takes effect at the end of the current billing period. Upon cancellation, we will provide you with your website files upon request. Hosting and ongoing maintenance will cease at the end of the billing period.

5. Intellectual Property

5.1 Client Content

You retain all ownership rights to content, images, logos, and branding materials you provide to us (“Client Content”). You grant us a non-exclusive license to use Client Content solely for the purpose of providing our services.

5.2 Our Work Product

Upon full payment, you receive ownership of the custom website design and code created specifically for your project (“Deliverables”). We retain the right to use general techniques, knowledge, and non-proprietary components developed during the project. We also retain the right to showcase completed projects in our portfolio unless you request otherwise in writing.

5.3 Third-Party Assets

Websites may incorporate third-party assets such as fonts, icons, stock images, and open-source libraries. These assets are subject to their respective licenses. We will inform you of any third-party licensing requirements that may affect your use of the website.

5.4 Pre-Payment Rights

Until full payment is received, Wildcore Studio retains all ownership rights to the website design, code, and related materials. Prototype websites created prior to an accepted proposal remain the property of Wildcore Studio.

6. Website Hosting and Uptime

6.1 Hosting

We provide website hosting through third-party infrastructure providers (currently Vercel). While we strive for maximum uptime and performance, we do not guarantee 100% uptime. We are not responsible for outages caused by third-party hosting providers, internet service disruptions, or circumstances beyond our reasonable control.

6.2 Domain Names

Domain name registration and management remain your responsibility unless explicitly included in your service agreement. We may provide guidance on domain configuration and DNS setup as part of our services.

7. Client Portal

Access to our client portal is provided to managed service clients. You are responsible for maintaining the confidentiality of your login credentials. You agree to notify us immediately of any unauthorized access to your account. We reserve the right to suspend or terminate portal access for violation of these Terms.

8. Warranties and Disclaimers

8.1 Our Warranty

We warrant that our services will be performed in a professional and workmanlike manner consistent with generally accepted industry standards. If a defect in our work is identified within 30 days of delivery, we will correct it at no additional charge.

8.2 Disclaimer

EXCEPT AS EXPRESSLY SET FORTH HEREIN, OUR SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT OUR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

8.3 Results Not Guaranteed

We do not guarantee specific business results, including but not limited to increased traffic, sales, leads, or search engine rankings. Website performance depends on numerous factors outside our control, including your business operations, market conditions, and third-party platforms.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WILDCORE STUDIO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO THESE TERMS OR OUR SERVICES, REGARDLESS OF THE THEORY OF LIABILITY.

OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO WILDCORE STUDIO IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

10. Indemnification

You agree to indemnify, defend, and hold harmless Wildcore Studio and its owner, employees, and contractors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney's fees) arising out of or related to: (a) your use of our services; (b) your breach of these Terms; (c) your violation of any applicable law or third-party rights; or (d) any Client Content you provide that infringes the intellectual property or other rights of any third party.

11. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the engagement. This includes business strategies, financial information, technical specifications, and client data. This obligation survives termination of the service relationship.

12. Termination

Either party may terminate a project or service agreement with 30 days' written notice. In the event of termination, you are responsible for payment for all work completed up to the date of termination. We will provide any completed Deliverables upon receipt of final payment.

We reserve the right to immediately terminate services if you: (a) fail to make payment within 30 days of the due date; (b) provide fraudulent or misleading information; (c) use our services for illegal purposes; or (d) materially breach these Terms.

13. Force Majeure

Neither party shall be liable for any failure or delay in performing obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, government actions, internet outages, third-party service failures, or acts of war or terrorism.

14. Dispute Resolution

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions.

14.2 Resolution Process

Any dispute arising out of or relating to these Terms shall first be attempted to be resolved through good faith negotiation between the parties. If the dispute cannot be resolved through negotiation within 30 days, either party may pursue binding arbitration in the State of Florida under the rules of the American Arbitration Association, or pursue claims in the state or federal courts located in the State of Florida.

15. Miscellaneous

• Entire Agreement: These Terms, together with any accepted proposal or service agreement, constitute the entire agreement between the parties.
• Severability: If any provision of these Terms is found unenforceable, the remaining provisions shall continue in full force and effect.
• Waiver: Failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.
• Assignment: You may not assign your rights or obligations under these Terms without our prior written consent.
• Notices: All notices shall be in writing and sent to the email addresses on file for each party.
• Independent Contractor: Wildcore Studio is an independent contractor and nothing in these Terms creates an employment, partnership, or agency relationship.

16. Changes to These Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated to active clients via email or through our client portal. Continued use of our services after any modification constitutes acceptance of the updated Terms.

17. Contact Us

If you have any questions about these Terms, please contact us at:

Wildcore Studio
State of Florida, United States
Email: Corey@wildcore.studio